Refund Policy
Effective Date: June 15, 2026
At Lumious IO Inc., we want customers to understand exactly when refunds are available and how refund requests are handled. A good refund policy should be easy to find, written clearly, and made available before checkout or payment.
1. General Policy
All purchases made through our website are subject to this Refund Policy. This policy explains which purchases may qualify for a refund, the conditions for approval, and the process for submitting a request. Clear refund policies usually specify scope, eligibility, time limits, and the form of the refund.
2. Refund Eligibility
Refund eligibility depends on the type of product or service purchased. Refund policies commonly distinguish between physical goods, digital products, custom work, subscriptions, and services because each category may require different rules.
Unless otherwise stated on a specific offer page, order form, invoice, or checkout page:
Digital products, downloadable files, and delivered digital content are generally non-refundable once access has been granted or the product has been delivered, except in cases of duplicate purchase, confirmed technical failure, or as otherwise required by law. Policies for digital goods often limit refunds because digital items cannot be “returned” in the same way as physical products.
Custom services, consulting, strategy, setup work, and personalized deliverables are generally non-refundable once work has begun or the deliverable has been substantially prepared, because these services are time-based and custom in nature. Clear no-refund language is commonly used for personalized or custom work, with limited exceptions stated upfront.
Physical products, if any are sold through the website, may be eligible for a refund only if returned within the applicable return window, unused, in original condition, and with proof of purchase. Best-practice return policies typically define the condition requirements, proof-of-purchase rules, and return windows in advance.
3. Non-Refundable Items
The following are not eligible for refunds unless required by law or unless we expressly state otherwise in writing:
Downloaded or accessed digital products.
Custom, personalized, or made-to-order services or deliverables.
Completed consulting, setup, strategy, or implementation work.
Subscription periods that have already been used or partially used, unless required by law or expressly promised otherwise.
Fees paid to third parties, payment processors, or external service providers that are outside our control, unless we choose to absorb those amounts. Refund policies often clarify which costs are refundable and which are not.
4. Duplicate Purchases and Billing Errors
If you accidentally purchase the same product or service more than once, or if you believe you were charged incorrectly, please contact us promptly. Duplicate purchases and billing errors are common exceptions in digital refund policies and are often eligible for review and correction.
5. Technical Issues
If you experience a reproducible technical problem that prevents you from accessing or using a digital product or service purchased from us, please contact us with details of the issue. Digital product refund guidance commonly allows refunds or remedies where a technical failure cannot be resolved after reasonable support efforts.
We may first attempt to resolve the issue through support, replacement access, or correction. If the technical issue cannot be resolved within a reasonable time and materially prevents use of the purchased item, we may approve a refund or replacement at our discretion.
6. Refund Request Window
Unless a different refund window is stated on the relevant sales page, invoice, or checkout page, refund requests must be submitted within 14 calendar days of the purchase date. Refund templates commonly specify a defined request window, and examples for digital purchases often use 14 days as a reference period.
If a request is submitted after the stated window, we may deny the refund request except where required by law. Policies generally work best when they clearly define the deadline for submitting claims.
7. How to Request a Refund
To request a refund, please contact us at:
Email: contact@luminousioinc.cloud
Mailing Address: PO BOX 126 ORANGE CA 92856-6126
Your request should include:
Your full name.
The email used for the purchase.
Order number or proof of purchase.
The reason for the refund request.
Any relevant screenshots or details if the issue is technical.
Clear instructions for submitting refund requests are a common best practice because they reduce confusion and speed up review.
8. Refund Method
If a refund is approved, it will generally be issued to the original payment method used for the purchase unless otherwise required or agreed. Strong refund policies usually tell customers whether refunds are made as original-payment refunds, exchanges, or store credit.
Approved refunds are typically processed within 5 to 10 business days, though the exact timing may depend on your bank, card issuer, or payment provider. Refund policies often include a processing timeline so customers know what to expect.
9. Chargebacks
If you have a problem with an order, we encourage you to contact us first so we can try to resolve the issue directly. Refund and dispute policies often recommend direct contact before a chargeback because chargebacks can delay resolution and increase administrative costs.
We reserve the right to contest chargebacks where we believe a purchase was valid, access was provided, services were rendered, or the request otherwise falls outside this Refund Policy.
10. Policy Changes
We may update this Refund Policy from time to time. Best practices recommend posting refund policies prominently on the website and keeping them current, especially before checkout or payment.